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Terms & Conditions

Conditions of Sale

Introduction

  • The term buyer shall mean any person placing an order on this website for goods with Cambridge Healthcare Supplies Limited
  • These conditions of sale supersede all prior conditions that may have been in force and are subject to change
  • All orders are subject to acceptance by Cambridge Healthcare Supplies Limited and are solely governed by these conditions of sale

Title

  • Goods supplied by Cambridge Healthcare Supplies Limited remain the property Cambridge Healthcare Supplies Limited until payment from the buyer in cleared funds has been received in full.
  • In the event that Cambridge Healthcare Supplies Limited is unable to supply due to lack of stock the order will be held on back order until such time as stock is available or the buyer advises otherwise.

Quality

  • Cambridge Healthcare Supplies Limited is not responsible for any goods which have been tampered with in any way or are dispensed or sold outside Cambridge Healthcare Supplies Limited’s original or approved packaging

Returns and Credits

  • Goods will not be accepted for return without the previous written authorisation of Cambridge Healthcare Supplies Limited.
  • Goods may only be returned by the buyer
  • Credit for returned goods will only be considered within 5 days from the despatch date from Cambridge Healthcare Supplies Limited’s warehouse facility and upon provision of a signed declaration of storage by an authorised individual
  • Credit for returned goods will only be considered if the buyer requests Cambridge Healthcare Supplies Limited to collect the goods. The returned goods must be in the condition are originally supplied by Cambridge Healthcare Supplies Limited i.e. no packages or containers opened, nor contents partially used and no seals  or labels broke, damaged, marked or defaced.
  • Claims in respect of non-delivery, short delivery or goods damaged upon delivery must be submitted to Cambridge Healthcare Supplies Limited via email to enquiries@cambridge-healthcare.co.uk, or by phoning  01953 607856, quoting our Despatch Note number, within five (5) days of our invoice date.
  • All other claims must be in writing via e mail to customerservices@cambridge-healthcare.co.uk stating Cambridge Healthcare Supplies Limited’s invoice number.
  • Goods subjected to a recall will be credited in full

Force Majeure

  • Deliveries may be totally or partially suspended by Cambridge Healthcare Supplies Limited during any period in which it may be prevented or hindered from supplying or delivering the goods, through circumstances outside the control of Cambridge Healthcare Supplies Limited.