Delivery
Goods are sent 2nd Class Royal Mail (NOT TRACKED) which is usually delivered within 3-4 working days after the order receipt.
If the weight exceeds 2kg, goods will then be delivered by courier DPD.
We do not despatch orders on weekends or Bank Holidays - Orders will be despatched on the next working day, at the earliest.
I Have Not Received My Parcel
Royal Mail advise the following:
- We aim to deliver within 2 - 3 working days. (Please add an extra working day if there's a Redirection in place.)
- If the item hasn’t been delivered by the due date plus 10 working days the sender might be able to claim for compensation.
https://www.royalmail.com/help/lost-items-parcels-letters
If you have not received your parcel within 12 working days, please contact us:
-
By email: natureskiss@cambridge-healthcare.co.uk
- By phone number: 01953 607856
Lines are open Mon - Thurs 9am - 4:30pm, Friday 9am - 4pm.