We do not despatch orders on weekends or Bank Holidays.
Orders will be despatched on the next working day, at the earliest.
CUT OFF TIME FOR 1ST CLASS AND 2ND CLASS: 14:30PM
Orders placed after 14:30 will be despatched the next working day.
CUT OFF TIME FOR DPD: 12PM
Orders placed after 12pm will be despatched the next working day.
Delivery Methods:
2nd Class Royal Mail (NOT TRACKED) Goods will usually be delivered within 3-4 working days. This is not a guarantee.
1st Class Royal Mail (NOT TRACKED) Goods will usually be delivered within 1 working day. This is not a guarantee.
DPD Next Day (TRACKED) Goods will be delivered the next working day.
If the order weight exceeds 2kg, goods will automatically be delivered by courier DPD.
I Have Not Received My Parcel
Royal Mail advise the following:
- We aim to deliver within 2-3 working days (please add an extra working day if there's a redirection in place.)
- If the item hasn’t been delivered by the due date plus 10 working days the sender might be able to claim for compensation.
https://www.royalmail.com/help/lost-items-parcels-letters
If you have not received your parcel and 12 working days have passed, please contact us:
By email: natureskiss@cambridge-healthcare.co.uk
By phone: 01953 607856
Lines are open 9am -4pm Monday to Friday